Chatbots After 2020: All you need to know about AI, NLP and Chatbots in the new era by Oisin Muldowney

Author:Oisin Muldowney [Muldowney, Oisin]
Language: eng
Format: azw3, epub
Publisher: Curses & Magic
Published: 2020-06-16T16:00:00+00:00

And between them, these bots can handle all the digital paperwork, pass around invoices, perhaps with a dash of blockchain for authentication, all before a manager has had time for their morning coffee.

The human/bot relationship

For a complex system to arrange all of that without human oversight will be an impressive achievement and something that suppliers are aiming for. Not only to respond more flexibly to events but for overall efficiency and operational capability.

Humans will be involved for several reasons, firstly to check that a few weirdos aren’t just randomly buying all of one product because they heard a rumor on social media. They’ll also double-check the numbers before physical orders are approved because they might know of other sources that the AI isn’t aware of. But overall, the AIs could deliver a workable best-effort plan within a matter of minutes, where it would normally take people hours or days to establish a chain of events and get all the necessary confirmations. In-stores, workers will also help realign the store layout to put the must-buy items together to minimise impact across each shop. Although in the further future, drone pallets or floating carts could bring them out automatically as stock depletes.

There are plenty of day-to-day benefits offered by an AI supply chain during normal operations, helping businesses keep tabs on competitors and analysing the huge amounts of big data that can lurk within these systems. But when it comes to a crisis, the bots will be able to take the reins of a fast-moving situation and deal with it faster and more efficiently than one person putting the brakes on a complex system and trying to adjust things manually.

As the supply chain industry undergoes increasing automation, the AI could take control of individual vehicle routes, or autonomous cargo vessels to get the job done faster. They could take control of automated production facilities and, at the other end, link with retailer systems. With the rise in online shopping, they can work together to handle prioritised delivery to customers by drone or delivery bot based on their need to ensure fair delivery, taking the “panic buying” out of the equation and helping retailers and governments calm people down during an evolving situation.

So, when you’re next at your local minimart or supermarket and there’s a rush on, ask your friendly store worker what’s going on behind the scenes and you might get some interesting insights.

Download

Copyright Disclaimer:
This site does not store any files on its server. We only index and link to content provided by other sites. Please contact the content providers to delete copyright contents if any and email us, we'll remove relevant links or contents immediately.